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Ensuring a managed services contract provides value from the get-go can be tricky.  Here are some tips from various IT leaders about how to ensure the success of your managed services contract.

  • Educate the internal IT staff on the management tools provided by your MSP. Keep open communication with the internal staff and your MSP to ensure any issues are resolved quickly.
  • Ensure that both internal and MSP staff follow ITSM standards.
  • The SLA is the key. Make sure it is written to protect your business.

What do you think about these tips – do you agree with these ideas on successful managed services, or is this just Hype?  Share your thoughts in the comments below, too.

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