Ensuring a managed services contract provides value from the get-go can be tricky. Here are some tips from various IT leaders about how to ensure the success of your managed services contract.
- Educate the internal IT staff on the management tools provided by your MSP. Keep open communication with the internal staff and your MSP to ensure any issues are resolved quickly.
- Ensure that both internal and MSP staff follow ITSM standards.
- The SLA is the key. Make sure it is written to protect your business.
What do you think about these tips – do you agree with these ideas on successful managed services, or is this just Hype? Share your thoughts in the comments below, too.