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This was a live discussion that took place on March 27th, 2014. Our experts discussed what should be top-of-mind as you seek a Service Desk provider.

Additional Forums in this Series

Your Service Desk Google Hangout Guides

Speaker Mike AlleySpeaker: Mike Alley, Logicalis Director, ITSM

Mike has worked in the IT industry for more than 29 years, giving him a wealth of knowledge around technology solutions. He’ll help set the record straight on the distinction between a service desk solution and a help desk plus discuss what companies should consider when selecting a service desk provider this year. Quality and expertise, service hours and call resolution performance are just three of the seven points Mike will cover. Finally, he’ll help debunk some of the most common myths associated with service desk providers.


Jeff-Raylea_Head-ShotHost: Jeff Ralyea

With more than 20 years in the industry and a reputation for thought-leadership across his diverse career, Jeff offers the unique insight and perspective that makes him a perfect host for our event.