| Logicalis Insights

How Implementing Your Own Monitoring Tool Can Be an Eye Opener…and Not in a Good Way

Posted by Logicalis Staff | Jun 14, 2016 | Managed Services, Security |

Reading Time: 2 minutesBy David Leech, Vice President, Cloud and Managed Services, Logicalis US Here’s a common series of events that occurs when an IT staff decides to implement a monitoring tool for themselves: After dutifully following all the procedures for implementation of the monitoring system, when they see alarms start showing up on the monitor, they pat themselves on the back and say, “Awesome. It works. This wasn’t so hard.” An hour later, they are holding their collective heads in their hands saying, “OMG! What have we done?” as hundreds of alarms swarm at them, each one seemingly...

Event Management Provides the Control You Need to Respond to Constant Change

Posted by Logicalis Staff | May 18, 2016 | Digital Workplace, ITSM |

Reading Time: 2 minutesBy Mike Alley, Director, Service Management, Logicalis US IT teams often hit a bumpy stretch in their rollout of IT operations management (ITOM) processes when they first implement an incident monitoring system in their IT environment. At this point, they are aware enough of the importance of a steady state in IT to support business agility, and they are aware they need to implement some level of ITOM to accomplish that level of stability, but they haven’t yet gotten smart enough to know how to cope with the sheer volume of alerts they are about to...

How Your CMDB Can Connect the Dots Between Technology and Business Services

Posted by Logicalis Staff | May 10, 2016 | Digital Workplace, ITSM |

Reading Time: 2 minutesBy Mike Alley, Director, Service Management, Logicalis US Conventional technologists have a tendency to measure success in terms of the extent and resilience of the IT infrastructure itself. Technologists who are strategic players, on the other hand, are defining new business models and providing enabling technologies that facilitate cross-functional innovation. If their organization makes widgets, they need to measure their success by how many widgets were manufactured and sold around the world. Moving Beyond IT’s Comfort Zone To achieve that kind of success, technologists have to be able to see technology from the point of view...

Get the Traction You Need to Drive Business Value with IT Operations Management

Posted by Logicalis Staff | May 3, 2016 | Digital Workplace, ITSM |

Reading Time: 2 minutesBy Mike Alley, Director, Service Management, Logicalis US Many IT departments penciled in “develop an effective ITSM strategy” on their shared departmental to-do list years ago. By now it is an accepted, if inconvenient, truth that the only way to survive at the speed of business today is to have an ITSM strategy that functions as a center of governance and control to navigate the cascade of challenges that modern corporations face. Most organizations have implemented a ticketing system for incident management, and may have a service catalog and the beginnings of a configuration management database...

Characteristics of a Digitally Driven Organization

Posted by Logicalis Staff | Mar 23, 2016 | Digital Ready Infrastructure, Digital Transformation, Digital Workplace |

Reading Time: 3 minutesBy Jim Cook, Vice President of Services Sales, Logicalis US People in this industry talk a lot about “shadow IT” as being a problem common in enterprise organizations, but what we’ve come to realize is that shadow IT isn’t really a problem – it’s a symptom. There is a tremendous change taking place around the globe in the way enterprise organizations view technology, and it all started with the earnest adoption of “the cloud.” Cloud computing opened a world of possibilities to business IT users. Now that people are tapping the power of the cloud and...

A New Approach to Analytics in Healthcare

Posted by Logicalis Staff | Mar 3, 2016 | Healthcare |

Reading Time: 5 minutesBy Ed Simcox, Healthcare Practice Leader at Logicalis Healthcare Solutions “Analytics” refers to the process of identifying and gathering of all relevant data needed to solve a problem or answer a question and then applying a methodology to that data to make informed decisions. There’s also something called “big data analytics,” and that refers more specifically to identifying and leveraging disparate data sets that may be so complex and large, that they are difficult (or impossible) to manage with a traditional set of software and hardware. In addition to analytics and big data analytics, there’s also...

Are Cybercriminals Eyeing Your Healthcare Data?

Posted by Logicalis Staff | Feb 19, 2016 | Security |

Reading Time: 2 minutesBy Ed Simcox, Healthcare Practice Leader, Logicalis Healthcare Solutions Cybersecurity is a significant issue in the healthcare field. Experts say there have been more than 30 million patient records stolen in the past year alone. Why? Because medical records are worth significantly more money on the black market – up to 20 times more than credit card information. Couple the advancing age and complexity of many healthcare organizations’ computer systems with the fact that there are stringent federal requirements for reporting breaches and large fines for non-compliance with industry regulations, and you have what amounts to...

How ITSM Can Help You Become a More Strategic Partner in Your Organization

Posted by Logicalis Staff | Jan 14, 2016 | ITSM |

Reading Time: 3 minutesIT operations management has become a hot topic in CIO circles today. For some time now, corporate America’s top IT pros have been bombarded with messages about becoming an internal “partner” to the business. Yet, many IT departments are still seen as back room cost centers within the organization. IT organizations have done a good job of implementing efficiencies to drive costs down in the data center, but they haven’t done a good job of adding value – or of showing how they add value – to the business. Corporate users often see IT as a...

5 Key Principles for Using CI to Create a Digital-Enabled Enterprise

Posted by Logicalis Staff | Jan 5, 2016 | Converged Infrastructure |

Reading Time: 3 minutesIf your IT organization is one of the many adopting an on-demand IT service delivery model, you’ve probably been undergoing a philosophical shift in the way you think about the IT solutions you provide – a change from technology-based to services-based thinking. The kind of changes needed to become a full-fledged participant in tomorrow’s digital economy don’t happen overnight, however. They’re part of a larger transformation journey that begins with the preparation of in-house systems to take greater advantage of virtual machines in the cloud – and that starts with the basic building blocks of virtualization...

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How Implementing Your Own Monitoring Tool Can Be an Eye Opener…and Not in a Good Way

Event Management Provides the Control You Need to Respond to Constant Change

How Your CMDB Can Connect the Dots Between Technology and Business Services

Get the Traction You Need to Drive Business Value with IT Operations Management

Characteristics of a Digitally Driven Organization

A New Approach to Analytics in Healthcare

Are Cybercriminals Eyeing Your Healthcare Data?

How ITSM Can Help You Become a More Strategic Partner in Your Organization

5 Key Principles for Using CI to Create a Digital-Enabled Enterprise

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