A recent CIO Update article gave these five reasons for why IT initiatives, including IT Service Management (ITSM), fail:

  1. No plan
  2. Unrealistic expectations
  3. Skepticism
  4. Poor requirements
  5. Not doing the hard work

What do you think about this; are there things you would change/add? Share your ideas in the comments section below.  Is this list Hype (doesn’t apply in your experiences) or Ripe (is right on target)?

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