A recent CIO Update article gave these five reasons for why IT initiatives, including IT Service Management (ITSM), fail:
- No plan
- Unrealistic expectations
- Skepticism
- Poor requirements
- Not doing the hard work
What do you think about this; are there things you would change/add? Share your ideas in the comments section below. Is this list Hype (doesn’t apply in your experiences) or Ripe (is right on target)?
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