From Mike Alley, Director, ITSM
Last month, the Logicalis team attended the ServiceNow Knowlege14 Conference in San Francisco. Our theme was “Bending the Platform”—that is, applying and implementing service management strategies in the ServiceNow platform to meet line-of-business requirements, and taking the processes that have driven efficiency in the IT organization and applying them to enterprise applications and solutions. Our goal with these implementations is to enable IT organizations to be better equipped to support their individual business units and prevent “shadow IT,” which is only growing in prominence within the enterprise.
Logicalis is transforming both IT and enterprise service management, proactively applying strategies and processes proven in IT to enterprise business solutions. With an effective service provider handling your service management strategy, you can take your attention away from “keeping the lights on” activities to focus on more meaningful, business-oriented tasks that can boost the value of IT to your organization. A solid service management strategy and implementation can drive IT effectiveness; improve your governance and risk posture; and, enable powerful, fully integrated business solutions.
Logicalis is proud to be a ServiceNow Preferred Solutions Partner. ServiceNow provides the only fully integrated enterprise platform on the market today that enables Enterprise Service Management for customers ensuring minimal integration; consistent, consumer-like experience for shared services across the enterprise; a single source of data across the enterprise for data analytics and a single pane of glass for executives to be able to see how their business is functioning.
Thank you to our nearly 100 customers who attended Knowledge14 and presented in sessions!