User experience is now the standard by which all technology is measured. When it comes to unified communications, the goal is secure, real-time collaboration—with any device, anywhere, any time. Making a variety of communication formats available to users in the office and across a spectrum of mobile devices is what unified communication is all about—including instant messaging, customer and employee portals, website conferencing, voice, email and video.
But that’s just the beginning of four important changes as indicators for what is soon to come across the communication and collaboration landscape …
- Video returns to the forefront: As technical barriers have begun to be erased, video is now affordable with whole-room video collaboration solutions starting under $10,000 and high-end personal solutions for a third of that investment. Bandwidth is also no longer a barrier—video is
now no more complex than placing a phone call.
- Persistence gains ground: With nearly all barriers removed, mobile workers have the same tools and experience at home, in a hotel or in a coffee shop as they do in the office. The next step is tying these multi-modal conversations together, no matter the device and the format those conversations take—instant messaging, voice, video, email.
- Device-independence now the cornerstone of mobile app development: As users demand increasing levels of freedom, mobility gains in importance. Applications are increasingly ported to either native mobile formats like iOS or Android, or written in HTML5 for total device independence.
- Unified communication creates more immersive user-experiences: The adoption rate for unified communication tools is picking up steam as these tools become more intuitive. Business users are embracing the idea of personal meeting rooms that combine whiteboard, audio, video and IM capabilities.
To learn more, take the Logicalis Communication and Collaboration quiz to see if your company is ready to use the unified communication tools at your disposal. Then learn about the Communication & Collaboration Journey it takes to get there at http://ow.ly/HOett.