Search Results for: communications and collaboration

Are Your Collaboration Tools Functioning at Their Best?

By David Leech, Vice President, Cloud and Managed Services When I talk to CIOs about the functionality of their communication and collaboration toolsets, one of the most important things that comes up time and again in our conversations is the absolute importance of delivering the kind of experience their users expect and, frankly, demand from their business collaboration tools. Today, “work” happens in nearly every location imaginable – in the car, at home, in the coffee shop, at the dry cleaners, in the park and – for good or bad – even on vacation! And the reason we can...

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Managed Video Collaboration: A Solution You Can Count On

A Q&A with Nicole Clinard, Logicalis System Architect, Voice and Collaboration Q: What are some of the common frustrations IT pros are experiencing with video and how can a managed video collaboration solution help? A: At the same time that video collaboration has become a must-have in modern organizations, the growth of video makes some very strict demands on the underlying infrastructure. Delay, packet loss, storage and bandwidth capacity can all adversely affect video quality. When video degrades for any reason, it quickly frustrates users. You don’t want to be the one who set up the corporate-wide video call...

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What Millennials Say About Your Communications Infrastructure Can Tell You a Lot

  A Q&A with Logicalis US Communications and Collaboration Expert Ron Temske User experience.  It’s the benchmark for everything CIOs do today – and will do tomorrow.  And it’s driving a number of very significant changes in the way people work, how they define what “work” looks like, and how the IT department prepares to support this new paradigm Logicalis recently conducted a study of more than 400 CIOs worldwide, and one of the top findings was that 42 percent of CIOs around the globe are embracing the idea of becoming an internal service provider or IT services broker...

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Unleash Dormant Productivity and Innovation inside Your Organization

What if we told you there was a significant source of productivity and innovation lying dormant and untapped inside your organization? For many enterprise organizations, that untapped potential is inside their employees.  The secret to unleashing it is providing better methods for communicating and collaborating throughout the workday so employees can share their knowledge, creativity and expertise, taking your business to the next level. There are a number of business benefits that can make investing in a communications and collaboration strategy worthwhile.  Unified communications can: Help you stay closely connected with your customers Improve project management Optimize your workforce...

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Understanding the Full Value of Video Collaboration

Thanks to easy-to-use technologies and affordable video options, a wide range of employees—executives, trainers, customer service, sales and remote workers—are now discovering the full power of video interaction and collaboration. This is key, because to prosper in today’s marketplace, IT needs to extend video collaboration to all employees as well as business partners and customers. The ‘visual touch’ of video generates business value by uniting decentralized workforces and increasing business agility, and the adoption of the technology has been driven in recent years by the increased cost of travel, new ways of working and changes in the marketplace. Just...

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4 Key Changes in the Communication and Collaboration Landscape

User experience is now the standard by which all technology is measured. When it comes to unified communications, the goal is secure, real-time collaboration—with any device, anywhere, any time. Making a variety of communication formats available to users in the office and across a spectrum of mobile devices is what unified communication is all about—including instant messaging, customer and employee portals, website conferencing, voice, email and video. But that’s just the beginning of four important changes as indicators for what is soon to come across the communication and collaboration landscape … Video returns to the forefront: As technical barriers...

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The middle market has big plans for unified communications

Guest author: Cory Rehfeldt, Collaboration Practice Director According to KPMG, 60% of mid-market companies plan to increase capital spending in the near future, with the highest priority being information technology.  More specifically, a Forrester Research survey in 2013 also found that 29% of mid-market companies planned to implement a unified communications and collaboration solution within the next 12 months—reflecting a greater awareness of the need to have a UC solution in place in today’s business world. With the explosion of mid-market growth and these companies’ increased focus on IT solutions, how will mid-market organizations manage their tight budgets and small IT teams? Mid-market companies need to operate like large enterprises but can only afford mid-market budget solutions—a sticky situation. Concerns around security and ongoing management of the necessary unified communications and collaboration solutions are a priority.  With more and more employees working remotely, BYOD also comes into play, causing a need for more systems and more support. To help get started, we created the Communication and Collaboration Transformation Journey, a customizable platform that allows any company to assess their readiness for unified communications and take clear steps to get there faster. Hype or Ripe:  Are mid-market companies going to get the budgetary support they need to ensure they can support unified...

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5 Key Steps for Video Collaboration Deployments

Video collaboration eliminates geographic boundaries by bringing colleagues, partners and customers together around a virtual conference table—regardless of their location. But to truly boost productivity, businesses need to employ the right collaboration tools supported by a company-wide unified communication strategy. Here are five of the most important steps to help you achieve this mission: Get Back to Basics: Conduct a thorough assessment using proven methodologies to provide a clear view of what exists today and what needs to be added or changed. Some of the existing IT infrastructure will likely support video collaboration, but IT needs a list of technologies that will smooth the process. Learn All the Benefits: In addition to communication and competitive advantages, video collaboration improves project management, optimizes workforce productivity, improves responsiveness to market changes, supports complex global networks, accelerates adoption of real-time business models, and reduces travel costs—all while uniting a decentralized workforce. Documenting these benefits helps sell the cost of the technology to senior management. Solve the Toughest Problems: Knowing who will use video communication and collaboration and how they will use it helps ensure an effective and widely-adopted solution. Reach out to managers and key employees to discover and solve their pain points. The key to strong ROI is aligning the IT investment with the business needs. Test the Network: Unified communication networks route traffic for data, voice and video over corporate IP networks. But there’s...

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The middle market has big plans for unified communications

Guest author: Cory Rehfeldt, Collaboration Practice Director According to KPMG, 60% of mid-market companies plan to increase capital spending in the near future, with the highest priority being information technology.  More specifically, a Forrester Research survey in 2013 also found that 29% of mid-market companies planned to implement a unified communications and collaboration solution within the next 12 months—reflecting a greater awareness of the need to have a UC solution in place in today’s business world. With the explosion of mid-market growth and these companies’ increased focus on IT solutions, how will mid-market organizations manage their tight budgets and small IT teams? Mid-market companies need to operate like large enterprises but can only afford mid-market budget solutions—a sticky situation. Concerns around security and ongoing management of the necessary unified communications and collaboration solutions are a priority.  With more and more employees working remotely, BYOD also comes into play, causing a need for more systems and more support. To help get started, we created the Communication and Collaboration Transformation Journey, a customizable platform that allows any company to assess their readiness for unified communications and take clear steps to get there faster. Hype or Ripe:  Are mid-market companies going to get the budgetary support they need to ensure they can support unified...

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