Reading Time: 2 minutesDev-ops is taking center stage among software providers—particularly as...Read More
Reading Time: < 1 minuteA lot of independent software vendors (ISVs) are hesitant to jump on the cloud bandwagon because they are worried about losing their licensing revenue and the business model changes that can occur. Yet...Read More
Reading Time: 2 minutesAfter making the decision to outsource IT support, the search for the right provider begins. Avoid making these 5 common mistakes when shopping for the right option: 1. Making a decision based on price...Read More
Reading Time: 2 minutesGuest author: Bob Chapp, Service Desk Director In a world where an inability to access the internet means a complete halt in productivity, it is essential for businesses to have access to IT support. The...Read More
Reading Time: < 1 minuteGuest post by Tom Roberts, Solutions Architect The term “help desk” is typically thought of as the technical support team that assists with desktop or laptop application issues. Today, ITIL is taking...Read More
Reading Time: < 1 minuteData backup was just a pain, but now it’s a major risk issue for public and private sector enterprises. However, as cloud computing takes hold, more organizations are beginning to outsource their...Read More
Reading Time: < 1 minuteA lot of ISVs are hesitant to jump on the cloud bandwagon because they are worried about losing their licensing revenue and the business model changes that can occur. Yet demand from their clients...Read More
Reading Time: < 1 minuteAccording to the results of the 2011 IDG Enterprise Outsourcing and Service Providers Survey, 44% of the 1,176 IT leaders who responded to the online survey said their service-level agreements (SLAs)...Read More
Reading Time: < 1 minuteWhy are so many data centers now outsourcing? A new data center can cost hundreds of millions of dollars and be time-consuming to build. On top of that, according to the Uptime Institute, in its annual...Read More
Reading Time: < 1 minutePaaS, IaaS and SaaS: all these approaches involve outsourcing the work and personnel expense of managing and maintaining server hardware, network hardware, infrastructure software, and/or application...Read More
Reading Time: < 1 minuteEnsuring a managed services contract provides value from the get-go can be tricky. Here are some tips from various IT leaders about how to ensure the success of your managed services contract. Educate...Read More
Reading Time: < 1 minuteMany managed service providers (MSP) think service level agreements (SLA) add an unwelcome sense of negativity to a business built on trust and reliability. We’ve heard a lot of MSPs say the...Read More
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